Terms & Conditions

1. Wireless Data Network Service Offering

1.1 Inconet supplies the Client with gateway access to the World Wide Web

1.2 All Inconet Services are provided at best effort and with no service guarrantees. The Client utilizes the Inconet Services at the Client’s own risk. Inconet services do not guarrantee dedicated speeds and/or 100% availability and uptime:

1.2.1 Real Download and Upload speeds are dependant on the achievable wireless connection quality first and then the selected Client Bandwidth Package.

1.2.2 Inconet does not hold responsibility for periods of deteriorated service quality due to weather changes and/or interference within ISM bands on the Wireless Network.

1.2.3 Inconet provides the Client with Packages in a shared environment to Standard Package Clients and near dedicated to Premium Package Clients.

1.2.4 While Inconet endevours to maintain the smooth running and operation of the Wireless Network and Client Radio connections to the Wireless Network:

1.2.4.1 Inconet does not hold responsibility for lack in or absence of quality for services that do not reside on the Wireless Network.

1.2.4.2 Inconet does not hold responsibility for National and International Internet Grid problems or downtimes based outside the Wireless Network.

1.3 In no event will Inconet be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data and/or profits arising out of, or in connection with, the use of Inconet services. The Client utilizes Inconet services at the Client’s own risk.

1.4 The Client acknowledges that Inconet does not exercise control over the contents of data passing over the infrastructure and the Internet, including but not limited to any website, electronic mail, news-group transmissions and other material created or accessible over its infrastructure.

1.5 Inconet shall not be held responsible for 3rd party programs and services such as “Facebook,” browser based games, online games, and any 3rd party email, hosting and/or other services.

1.6 All Clients are required to submit to Inconet adequate contact details as required by the Inconet Service application forms, and any changes thereon.

1.7 For Cancellation of service, all Clients should request and complete the Inconet service cancellation form in writing. A one month paid notice period shall apply starting the end of the last month of the cancellation date for monthly service contracts. The full term of the service contract shall apply apply for longer duration contracts.

1.8 All Enterprise Packages are subject to a two year contract term without the right of early cancellation by the Client.

1.9 All Clients are required by law to submit their RICA Documentation to Inconet.

1.10 The Inconet Acceptable Usage Policy “AUP” applies to all Inconet Clients.

2. Call-in Support

2.1 To report faults, Clients are required to familiarize themselves with the Inconet Fault Reporting Procedure as specified for each package.

2.2 Inconet shall provide phone support services through a call-in center at fixed time schedules as specified on the Inconet Website.

2.3 Text electronic messages – SMS and Whatsapp – may be sent at anytime on 24-hour basis.

2.4 Inconet reserves the right to respond to only real emergencies during non-support hours.

3. Call-out Support

3.1 Inconet shall at best effort or as specified by a service level agreement endevour to maintain a stable connection between the Client radio and the Wireless Network. Such connection shall extend till the end of the cable running from the Client radio to the Client internal network.

3.2 Inconet shall not hold responsibility for the Client internal network running beyond the end point of the cable running from the Client Radio; the Packages do not cover such responsibility.

3.3 On-site support during weekdays from 8:00 till 17:00 and excluding public holidays:

3.3.1 Transport to and from the Cient site shall always be covered by the Client at AA rates.

3.3.2 The Client is entitled to free on-site support labor for faults within the connection stated in 3.1 above.

3.3.3 For reasons beyond Inconet’s responsibilities stated above, and in the absence of a service level agreement with the Client, the Client shall not be entitled to free on-site support labor.

3.4 On-site support during weekedays afterhours 17:00 till 22:00:

3.4.1 Transport to and from the Cient site shall always be covered by the Client at AA rates.

3.4.2 A Cost of at least one labor-hour charged at R500 shall be payable by the Client on arrival at the Client site.

3.4.3 Additional labour-hours shall be charged at R350 each.

3.5 On-site support during 8:00-17:00 weekends and public holidays:

3.5.1 Transport to and from the Cient site shall always be covered by the Client at AA rates.

3.5.2 A Cost of at least one labor-hour charged at R500 shall be payable by the Client on arrival at the Client site.

3.5.3 Additional labour-hours shall be charged at R500 each.

4. Equipment Rental

4.1 Any Equipment rented by Inconet Clients from Inconet falls under the responsibility of the client.

4.2 Should any damage or theft occur to such Equipment, for whatever reason, then the Client renting such equipment is required to reimburse Inconet for the full value of the unit within 7 days of the damage.

4.3 Equipment rental shall not include any insurance cover, and the Client is required to insure such Equipment.

4.4 All Equipment rental is subject to a one year contract term without the right of early cancellation by the Client unless approved by Inconet.

5. Financial Responsibility

5.1 Inconet supplies all Packages on prepaid basis. Payments are to be made one month upfront starting the first day of the month. All Clients should settle all subscription payments owing to Inconet by the 1st of every month unless prior arrangements are made with the Inconet Accounting Department.

5.2 All Clients are required to sign the debit order form. Inconet shall reserve the right to collect any outstanding amounts by debit order run against the defaulting Client’s account. Any failed debit order collection shall result in a penalty fee against the Client.

5.3 Unless prearranged, the cut-off date for none payment is set for the 3rd of every month. Reconnection fees shall apply to defaulting Clients.

5.4 Should the Client refrain from paying callout charges with an invalid excuse, Inconet shall reserve the right to discontinue the Client’s service(s) immediately and instigate a law suite.

5.5 Should the Client default any payment for a period longer than two months, then Inconet shall reserve the right to terminate the Client’s connection and instigate a law suite against the Client unless the Client agrees to pay all outstanding amounts and further pay one month service amount deposit immediately after notice from Inconet.

6. Acceptable Use Policy

6.1 This policy serves to define the accepted behavior of Clients on the Wireless Network. Upon receipt of a complaint, or having become aware of any of abusive, disruptive and/or security breach incident, Inconet reserves the right to implement appropriate technical mechanisms in order to prevent usage patterns that violate this AUP, as follows:

6.1.1 Monitor the system to identify incidents.

6.1.2 Manage/Shutdown ports/protocols affected by viruses, worms or other malicious code.

6.1.3 Throttle service speed for specific ports/protocols.

6.1.4 Throttle offending Client connection speed.

6.1.5 Inform Corporate Client network administrator of the incident and require the network administrator or network owner to deal with the incident according to the Inconet Terms and Conditions.

6.1.6 Temporarily suspend the offending Client account and withdraw the Client Wireless Network access privileges.

6.1.7 Charge the offending Client for administrative and technical costs due to the incident.

6.1.8 Terminate the service of Clients who have been warned previously and continue to grossly abuse the network through improper or excessive use.

6.1.9 Share information concerning the incident and offending client with other Internet Service Providers and the South African Internet Service Provider’s Association, publish the information, and/or make available the client’s details to law enforcement agencies.

6.1.10 Implement against the offending Client any one or more of the steps listed above, insofar as they are deemed necessary by Inconet in its absolute and sole discretion.

6.2 This allows Inconet, at best effort, to:

6.2.1 Maintain Network and Client security.

6.2.2 Maintain integrity and quality of service.

6.2.3 Maintain fair use of service to all Clients.

6.2.4 Protect Client and Network Infrastructure from abuse.

6.2.5 Adhere to the current laws and regulations governing organizations and service providers in the countries they operate in.

6.2.6 Co-exist within the global Internet community as a responsible service provider.

6.3 The following incidents are deemed unlawful and subject to immediate termination of service and legal action:

6.3.1 Downloading and distributing copyrighted material.

6.3.2 Publishing and/or distributing Child pornography.

6.3.3 SPAM and Mass messaging and/or email transfer rates.

6.4.4 Constantly uploading potential virus streams.

6.4.5 Hacking or attempting to hack external or internal infrastructure.

6.4.6 Causing an IP ban on any form of electronic media (mail servers, chartrooms, websites, social networks, gaming servers, etc.)

6.4.7 Demonstrating irresponsible or disrespectful behaviour towards Inconet or Inconet staff – Crimen Injuria.

7. Website Disclaimer

7.1 The information contained in this website is for general information purposes only. The information is provided by Inconet and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

7.2 In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

7.3 Through this website you are able to link to other websites which are not under the control of Inconet. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

7.4 Every effort is made to keep the website up and running smoothly. However, Inconet takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

8. Please note that these terms and conditions are subject to change with a 30 day notice to existing clients respecting the Consumer Protection Act.